**Shipping Policy**

✨ Fast Delivery:
• 24-72 hours to Greater Cairo & Alexandria
• 72 hours to all other governorates
• 4 days to Upper Egypt, Red Sea & Sinai regions

🎁 Earn rewards with every purchase through our loyalty program
🔒 Risk-free shopping: Free returns & option to refuse delivery
👨‍⚕️ Complimentary medical support available

**Exchange & Return Policy**

✅ 14-Day Return Window: Exchange or return unused products within 14 days of receipt.
✅ No-Questions Refusal: You may refuse delivery for any reason.

🛡️ Safety First: All products are for personal use only. Used products cannot be returned to protect all our customers.

⚠️ Used or installed consumable products cannot be returned (per Consumer Protection Law).

📦 Defective or Expired Products:
If you receive a defective or expired product, we'll provide:
• Free return shipping
• Full refund
• Bonus discount coupon as our apology

📦 Return Requirements:
• Original packaging required
• All accessories and promotional items must be included
• Failure to return complete items may result in partial refund

**Return Fees**

✅ Changed your mind? No problem! [Submit a return request](https://www.instachiq.com/a/returns)
• Free shipping orders: 30 EGP return fee applies
• Paid shipping orders: Original shipping costs non-refundable

✅ Defective product returns: We cover all costs + gift coupon

**How to Return/Exchange**

📧 Simply enter your email and order number [here](https://www.instachiq.com/a/returns) and we'll contact you with next steps.