Shipping and Return Information
Everything you need to know about delivery and returning your order
Delivery Time
Local Shipping
1 - 5 days
Within the Arab Republic of Egypt
International Shipping
5 - 9 days
To all countries worldwide
Shipping Partners
We partner with the best local and international shipping companies:
Turbo
Bosta
FEDEX
Aramex
UPS
DHL
Features
- Cash on delivery available for local shipments within Egypt
- Track your shipment in real-time via tracking number
- Delivery attempted 3 times before returning the shipment
- Waiver of shipping fees in case of delay beyond the specified date
Important Note: The appropriate shipping company is automatically selected based on your location to ensure the fastest possible delivery.
Return Conditions
Time Period
7 days
From the date of receiving the product
Product Condition
Unused
With original packaging
Return Steps
- Contact customer service within 7 days of receipt
- We will contact you within 2 business days to coordinate pickup
- Product pickup from your address within 4 business days
- Inspection of the product to confirm its condition
- Refund within 5-7 business days after approval
Costs
- Customer bears return costs (equal to original shipping costs)
- In case of refusing receipt from the courier: round-trip costs
- Defective or non-conforming product: We bear all costs + a gift
Important: Used or opened products cannot be returned for health reasons. The product must be in its original condition with all attachments.
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